Privacy Policy

Overton CRM ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at overton.in and our CRM software platform.

By using Overton CRM, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the platform.

We collect the following types of information:

• To provide, operate, and maintain the Overton CRM platform
• To process transactions and send billing-related communications
• To send product updates, new feature announcements, and support messages
• To improve our product based on usage patterns
• To respond to customer support queries
• To comply with legal obligations under Indian law
• To prevent fraud and ensure platform security

We do not sell, trade, or rent your personal information to third parties. We may share data only in the following circumstances:

• Service Providers: Third-party vendors who assist in operating our platform (e.g., cloud hosting, payment processing, email delivery) — bound by confidentiality agreements.
• Legal Compliance: When required by Indian law, court order, or government authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

Your data is stored on secure servers located in India. We implement industry-standard security measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage for sensitive data at rest
• Regular security audits and vulnerability assessments
• Role-based access controls within our team
• Two-factor authentication options for your account

While we take every precaution, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

We retain your personal data for as long as your account is active or as needed to provide services. If you cancel your subscription:

• Your data is retained for 30 days for recovery purposes
• After 30 days, data is permanently deleted from our servers
• You may request immediate deletion by contacting us
• Billing records may be retained for 7 years as required by Indian tax law

Under the Information Technology Act, 2000 and applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request deletion of your personal data
• Withdraw consent for data processing at any time
• Export your CRM data in standard formats

To exercise these rights, email us at info@overton.in.

We use cookies and similar tracking technologies to improve your experience on our platform. These include:

• Essential cookies: Required for platform functionality (login sessions, security)
• Analytics cookies: Help us understand how users interact with our platform
• Preference cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

Overton CRM integrates with third-party services including 99acres, MagicBricks, Housing.com, Meta Ads, Google Ads, and WhatsApp Business API. When you connect these services, their respective privacy policies also apply. We encourage you to review those policies.

Overton CRM is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any significant changes by email or via a prominent notice on our platform. Your continued use of Overton CRM after changes are posted constitutes your acceptance of the updated policy.

For any questions about this Privacy Policy or our data practices, please contact: